Norwich-based Ultimo Electronics is the latest company to use NetDespatch cloud shipping solutions to simplify its despatch processes. The popular NetDespatch parcel data management platform seamlessly connects Ultimo’s marketplaces with its selected parcel carrier - Royal Mail, reducing order processing and despatch time by around 20 hours per month.
Established in 2014, Ultimo Electronics sells home electronics and small appliances, such as laptops, tablets and cameras, online and via direct sales to corporate clients. Around 70% of the company’s 12,000 sales per year take place online via eBay and Amazon.
“Our carrier, Royal Mail, advised us to implement NetDespatch because we needed to move to a more efficient method of order fulfilment and despatch,” said Josh Hannan, Director, Ultimo Electronics.
The NetDespatch Retail Solutions team worked with Ultimo Electronics to implement a totally integrated fulfilment and despatch operation, allowing their staff to concentrate on growing their business. Order data is downloaded from their marketplace stores to a CSV file for instant upload to NetDespatch. The solution not only produces the correct shipping labels, but also notifies Royal Mail that consignments are ready for collection, and updates their Online Billing Account. Customer service staff can view despatched items and track them online. The new operation was implemented in April 2015, and the company has already seen a reduction of around 20 hours a month in its order fulfilment process.
“Implementation of NetDespatch was trouble free, it didn’t cost us anything, and there were no issues at all,” said Hannan. “NetDespatch are helping us move to a fully automated system in the near future, so that we can use thermal printers and switch to Royal Mail’s new 2D labels.”