The report Desktops-as-a-Service Global Market Trends: The Service Provider Perspective, was based on research from 700 providers in 25 countries. Of those polled one-fifth (20%) of currently deliver their DaaS solution from a public cloud, but many are they planning to move IaaS, with neatly two fifths (39%) of respondents saying they plan to depend on IaaS in 12 months.
One of the most interesting results from the survey was the planned move from public to Infrastructure as a service. While some providers either use or plan to use public cloud IaaS, the overwhelming majority today use either their own data centres or co-located data centre facilities to deliver DaaS and other services. Yet the responses for what service providers plan in 12 months show a definite trend toward shifting to a cloud-based infrastructure.
Of those polled one-fifth (20%) of currently deliver their DaaS solution from a public cloud, but many are they planning to move IaaS, with nearly two fifths (39%) of respondents saying they plan to depend on IaaS in 12 months. (see graph below).
Additionally the survey found that more than half (53%) see demand for bundled services that combine DaaS with line-of-business applications, mobile device management services and cloud-based file sharing services to solve the specific needs of each business.
As respondent Adam Burke, Director of Partner Development, Quest, in Sacramento, California, explains:
“Along with our DaaS solution, we provide a host of professionally managed services, from security to disaster recovery. We also remove the complexity in the back-end infrastructure from the equation and deliver a consistent end-user desktop experience for our global customers, whether that’s streaming specific applications, isolating users from the entire corporate network and only providing applications that they need on demand. This is a real need for enterprises with ransitional labor forces, labor on demand and BYOD initiatives. Mobility is huge, and DaaS really helps us deliver this capability.”
These comprehensive packages provide customers with a business-ready desktop that can meet business needs. An all-inclusive offering reduces “sticker shock” from end users that can lead to increased customer churn.
Additional services that respondents plan to add to drive growth include the following:
- 44% file sharing and sync services
- 43% mobile device management
- 28% hosted line of business applications such as Microsoft Exchange, Microsoft SharePoint, Sage, Intuit and other high-value vertical market specific applications.
The top vertical markets targeted by service providers with specialised services included Healthcare (12%), Manufacturing (12%), and construction/architecture/engineering (10%).
The providers also inevitably see strong DaaS revenue growth. The majority (87%) anticipated some sort of DaaS revenue growth, with 34% projecting growth to range between 16-50%, with nearly one in five (19%) of the respondents projecting revenue growth to exceed 50%.