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Friday, 09 October 2015 14:58

Two thirds of CIOs blame cloud computing for the increasing complexity of IT

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The vast majority of CIOs believe that IT has actually made their role more complicated, despite IT’s reputation as an enabler and efficiency tool

According to a new survey from Trustmarque Solutions, more than nine out of ten UK CIOs (93%) believe that IT complexity has increased rather than decreased with the use of technologies like cloud, virtualisation and other ‘supposed’ liberating IT technologies.

The research also showed that cloud computing (66%), legacy technology (51%) and software licensing (51%) were the biggest contributors to IT complexity across the organisations surveyed. 

Nearly three-quarters of respondents (71%) agreed it was increasingly complex to understand what the right technology to use was. A further 61% agreed establishing the right solution to their business problem/need was becoming more complicated. 

The research found that the complexity of managing and transforming legacy IT is difficult to reconcile with pressures from the business to assist with innovation.  Traditional models of IT are often unable to support these new requirements and increased pace of change.  As a result, 89% of CIOs stated that simplifying legacy IT whilst driving innovation is a challenge.

Against this backdrop it is unsurprising that that the majority of CIOs (79%) said that simplifying IT was a priority for their organisation.  When asked about their biggest priority 36% said it was ‘simplifying the management of shadow IT and business-led IT spend’, followed by ‘simplifying the user experience through deploying new digital technologies’ (34%) and ‘simplifying legacy IT’ (30%).

The survey then went on to look at the IT skills challenges facing organisations today. The majority of respondents (88%) agreed that the IT skills that organisations need have changed over the last five years.  Indeed, 80% of CIOs stated that they lacked the necessary skills and resources in-house, which was affecting IT transformation projects and preventing them from meeting the needs of the business at the speed it requires.

Commenting on the report James Butler, CTO at Trustmarque advised organisations that the latest technologies require “new skills and capabilities and a significant transformation to maximise the value gained.”

“Balancing traditional IT operations with the increased rate of change demanded by digital technology disruption can feel like a catch 22 situation for CIOs.  Few IT departments have all the skills, or the bandwidth, required to do this.  Standardising legacy infrastructure towards private cloud, taking an application centric view of IT modernisation, whilst creating a parallel capability to innovate in the public cloud can be a good starting point to help organisations bridge the gap.  Having a clear view of what change will deliver business value, as opposed to only IT efficiencies, is a great way to shape the strategic roadmap and ensure buy-in to the required transformation.  Doing this well requires both great stakeholder engagement with lines of business and a broad understanding of the art of the possible with cloud and digital technology.  It is a huge challenge for IT departments to do it all on their own.” added James.

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