Kodak Alaris has launched AI Foundry, a new business designed to bring artificial intelligence tools and techniques to help organisations process and learn from structured and unstructured data. According to IDC, unstructured communications and related content – email, pictures, instant messages, documents, and other formats – account for 90% of all digital information and for most businesses there’s a lack of tools and skills to assimilate this data into their current solutions. As a result, organisations are looking for new automated systems that can cope with the volume and variety of unstructured data to avoid the increasingly labour intensive B2B or B2C processes and deliver more accurate responses on the first interaction, reduce handling times, minimise transaction costs, and increase staff productivity.
“Unstructured communications are a disruptive force to the enterprise, breaking automation, adding cost to business processes, and driving down customer satisfaction,” said Steve Butler, general manager of AI Foundry. “AI Foundry was established to harness the power of artificial intelligence to understand amorphous data and provide smarter ‘context aware’ information management. With our end-to-end solutions for automating business processes, enterprises can work with AI Foundry to solve customer experience or content management problems holistically and drive the greatest ROI.”
The first area where the AI tools will be used is in systems where businesses are required to understand customer communications and take action—whether responding to an inquiry, building a knowledge base, or kicking off a workflow process – including smart routing to send inquiries and suggested responses to the “best person” considering that person’s skill level, availability, time zone, and even language.
“The name ‘AI Foundry’ aligns with our iron-clad solutions for understanding and managing unstructured communications,” said Alan Swahn, vice president of marketing at AI Foundry. “The core advantage is that Info Insight uses natural language processing to read and understand unstructured information from all media that we use to communicate in our daily lives, including email, web chats, text messages, email attachments, and social media content. Traditional rule and keyword-based systems just aren’t up to the task of solving today’s problem. Our new breed of ‘context aware’ information management, positions AI Foundry to capitalize on the explosive growth of unstructured data.”