Recent research conducted by London based managed hosting, colocation and network services provider, Coreix, has revealed that 18.6% of customers who use datacentre services will be looking to migrate their services to another provider in the coming months.
The Q3 2015 survey In Q3 of last year, and contained in the company’s latest whitepaper, ‘How To Guide: Choosing a Right Colocation Provider,’ found that there were a surprising number of pain points which they are being faced with including lack of transparency around extra charges and poor levels of support.
The survey found that 18.5% of respondents were extremely unhappy at the lack of transparency about extra charges from their colocation provider. Additionally, the survey revealed that more than a third (34.6%) of organisations are dissatisfied with their existing providers support. Users were not only unhappy at the lack of transparency over additional charges, but also frustrated that skilled personnel are often not permanently on site, faced with poor response times and that additional services such as anti DDoS solutions are not offered in some cases.
Commenting on the findings, Paul Davies, Technical Director at Coreix, said: “Although the colocation market is forecast to experience significant levels of growth in the coming years, customers are becoming increasingly vocal about their pain points. The colocation sector would do well to remember that customers are increasingly astute, and service providers have to pay attention to these pain points if they wish to meet the demands of their customers in the years ahead. Hopefully this survey will have identified the areas where colocation providers can make improvements to enhance the customer experience.”