Comms-care will deliver this extensive range of services via the channel partner network from January 2017. The services are designed to extend set-up and maintenance support of the Surface Pro 4 and Surface Book beyond the current five day return to base repair service provided by Microsoft.
Rob Darby, Sales Director of Comms-care, commented: “Ingram Micro is a leading distributor of Microsoft’s Surface range in the UK. Its acquisition of Comms-care in May 2016 means we are able to offer a range of wraparound value-added services to corporates via the network of reseller partners. We are delighted to have been given this opportunity to work in strategic partnership with Microsoft around Surface and to be playing such a key role in an exciting new proposition for the business and corporate marketplace that will also create significant new opportunities for the channel.”
There will be three main lines of service within the new proposition: design, installation and support.
Comms-care will build a master image for Surface tablets including a set of defined applications that can be rolled out to all devices before they are shipped to the customer.
Comms-care will provide two sets of options: off-the-shelf and customisable. Both come with a further range of variables depending on how much engineering time is required, from a simple ‘image and ship’ to installation with one or two hours’ time from an engineer.
Instead of returning tablets to Microsoft’s repair centre, customers will have the option to return them to Comms-care, who will take responsibility for holding stock and providing replacement machines within a set time period. Return times vary between four-hour swap outs Monday to Friday to a 24/7 service. These services can be supplemented with a Flex Support add-on, which gives 10 hours of tech support and covers any of the Microsoft applications on the tablet.
Ryan Asdourian, Surface & Windows Lead, Microsoft UK, commented, “We are committed to ensuring that our customers receive the best possible experience. Comms-Care has the infrastructure and skills to deliver enhanced services and support across our Surface range, ensuring our enterprise customers have the design, installation and support services that best fit their organisation’s needs.”
Matt Sanderson, Company Chief Executive, Ingram Micro U.K. and Ireland added, “This is a great opportunity for us to support and deepen our partnership with Microsoft; to deliver an exciting new set of services to the channel that we are confident will be well received.”